These simple checks should be performed prior to raising a ticket.
- Check the cables: If you are using a wired network connection, HDMI leads (for projector), ensure that the cables areproperly plugged in at both ends and is not damaged. If you are using a hub, check that your laptop is plugged-in to the hub via the hubs USB-C cable. Is there another network socket that you could try?
- Check the power: trace the power cable, ensure it is connected, seated properly on the adaptor, ensure the power switch is turned on.
- Check Wi-Fi settings: Try connecting to the school Wi-Fi network "Domain_Computers" or "MHSF_Key"
- Check other devices: Check if other devices in the area are able to connect to the internet. If they can, then the problem is likely to be with your computer.
- Restart your computer: particularly if there are pending updates or the computer was "sleeping".
If none of these steps solve the problem, you may need to seek assistance from IT Support by logging a ticket.
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