I am not receiving some emails, or emails to me are blocked

Symptom: Emails may not be received due to security issue or SPF failure, the emails are blocked by our email gateway. If an email is blocked:

1. You won’t receive the email,
2. You won’t receive a notification about the blocked email as there is something serious about it to be blocked,

What to do: 

To check if an email is blocked:

• Go to firefly 
• Click on the “Mail Filtering and Continuity” link on the “quick links” on the right hand side bar

• Enter your email address to check if any emails are blocked, and press "Next"

• Choose “Blocked” on “Action Taken” to show all emails that are blocked

• Take screenshot and log a ticket for the emails that you are expecting to be released, only administrators can release the emails and investigate for any security concern.