Troubleshooting Barracuda Blocked Emails: Sender Policy Issue

Introduction: If you encounter issues where emails are flagged as blocked due to Sender Policies, (ref image below for example), follow the steps below to fix the issue. When a user highlights an email(s) and selects Block > Block Sender. Emails, all future emails from the sender(s) will be blocked. Only the user who blocked the sender can remove the block. Note that in some versions of Outlook. Ctrl-B is a shortcut to block a sender. 

Troubleshooting Steps:

1. Accessing Barracuda Account:

   • Log in to your Barracuda Email Security Gateway account as the user through the official portal: https://ess.uk.barracudanetworks.com/

2. Navigating to Sender Policy:

   • Once logged in, go to the "Settings" tab and select "Sender Policy" from the menu.

3. Checking Blocked Addresses:

   • Review the Sender Policy settings to ensure that the specific address in question is not listed as blocked. Utilize the provided image below for reference.

4. Account Level vs. User Level Policy:

   • Understand that if both Account level and User level policies are in place, User level policy takes precedence over the Account level policy. This means that even if the administrator has exempted the address from "Inbound Settings > Sender Policies > Exempt," the address may still be blocked if specified in the User level policy.