When using the web version of Outlook to work with Microsoft 365 email, users can also discover that they cannot find old emails. Old email messages can be automatically moved to the Archive folder. First, check the Archive folder in the web version of Outlook for Microsoft 365.
If you cannot find old emails in the Archive folder, check the Deleted Items folder in Outlook for the web, because Microsoft 365 can delete email items that are older than a defined age.
If you find the needed messages in the Deleted Items folder, select the messages and click Restore. You can right-click the message and, in the context menu, click Move > Inbox or select another folder to which you want to move the deleted old email message. You can recover items deleted from this folder from the second-stage recycle bin by clicking the appropriate button.
Also check the filter options because some items are not displayed if a custom filter configuration is applied.
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