There are three WiFi connections at MHSF:
MHSF_BYOD - TO BE DEPRECATED - this connects using your username (not email) and usual password
MHSF_KEYS - this connects using a Private Pre-Shared Key
Domain Computers (MHSF_Computers) is the default for school laptops
1. How to connect Non-School computers with redundant connections
1.1 Quickly connect to MHSF_BYOD (DEPRECATED)
Usually, staff and pupil personal devices connect to MHSF_BYOD using their username (not email) and password; this is a very quick method, but it has a slight disadvantage changing your school password will require you to re-enter your credentials on all your devices connected to MHSF_BYOD (otherwise your account may get locked-out).
1.2 As a backup, also connect to MHSF_Keys using a Private Pre-Shared Key
For added resiliency, however, it is recommended that staff and pupils also set up a connection to MHSF_Keys, which uses an alternate authentication mechanism.
To get a key, simply send a blank email to Request Key <requestKey@millhill.org.uk> and wait a few minutes for a reply, which will return a private "key" along with instructions.
Note that staff and pupils can only have one "key", but this key can be used on multiple devices. The key must not be shared, as each "key" is unique and identifies the user.
2. How to connect school laptops with redundant connections
Normally school laptops will automatically connect to MHSF_Computers. However, staff can also connect to MHSF_Keys using their Private Pre-Shared Key as described in 1.2 above.
3. What to do if you are connected to WiFi but have no (or restricted) internet access.
Sometimes a device connects to WiFi, but there is either no internet access or internet access is very restricted. This is usually due to a user-identification problem.
To confirm your identity, simply go to the Captive Portal or copy the link below:
If you are copying the link above, please make sure you copy the whole line, in full, with no spaces, and press enter. Then you will need to enter your username (not your email address) and your usual school password. Within a minute, your internet access should be fully restored.
Just so you know, moving between access points can sometimes cause user identification to be lost.
4. What to do if you still can't connect to the WiFi and IT support is not available i.e. Weekends, After-hours or Bank Holidays.
Revert to your mobile data and log a ticket directly from Firefly or the customer portal https://mhsf.freshdesk.com/support/home,
Notes on WiFi support:
- Report the issue: IT Support will deal with the issue in the background, and this may take time to identify the root cause and restore the service, so stop what you are doing or wait for support.
- More than one person impacted: Once it is determined that the issue is not limited to yourself/site/location, the team often receive a large number of similar tickets and hence won't have the time to respond to every issue. This is important to enable the team to deal with the technical solution,
- Communication: If it is determined that the issue is larger than a few people, the IT team will send communication to keep everyone in the loop
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